WET WEATHER AND HEAT

In the case of wet weather or heat you will be notified via text or email of any cancellation or adjustments. If you do not receive text or email please presume your lesson is going ahead as normal.

In the event of the temperature rising above 37 degrees Tennis 11 will notify you and suspended or cancelled lessons. Make up sessions will be honoured for any suspended or cancelled lessons.

CANCELLATION & MAKE UP POLICY

In the event that you are unable to attend a session due to illness, personal reasons, school camp or other, it is your responsibility to notify us before the commencement of the lesson via phone call, email or text message. If possible 24 hours notice is preferred however, we understand it may not be possible in all events. A make-up will not be honoured if no notice is given.

Lessons run for 8 weeks. Week 9 of tennis is reserved for make-up lessons only. If you have an outstanding make up lesson it will be completed in this week. If we are unable to complete all make up lessons by the end of week 9 we are happy to offer free days at our School Holiday Programs.

ENROLMENT AND PAYMENT

If you are a new student, Tennis 11 require that you complete a registration form prior to the commencement of the first lesson.

We offer a free trial lesson to new students. It is a requirement that an enrolment form is submitted prior to this.

PAYMENT DETAILS ARE AS FOLLOWED

Invoices for each term will be sent out at the end of week 2. All payments need to be paid within a 14 day period from date of invoice.

Private lessons may be paid on a weekly basis and payment required on day of lesson.

UPDATES TO OUR TERMS AND CONDITIONS

Tennis 11 reserves a right to update terms and conditions when they see fit. If any updates are made you will be notified via email with any changes.